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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I hide certain fields from displaying in the form submission email

    Asked by Vinylimpression on July 20, 2016 at 09:33 AM

    We have a number of fields in our form that are read-only and are purely for customer experience and contain no useful information.

    Is there a way that I can stop these fields from displaying in the email that we get when a customer submits their form?

    E.G on the second page of the attached form it starts with "Hi, [INSET NAME HERE]." and this field displays in the form results but it does not need to, it just needs to show up when filling out the form.

    The screenshot is of the resulting email - we would like lines 2 & 8 to not show in the email as they are not useful.




    Page URL:

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    JotForm Support

    Answered by Kiran on July 20, 2016 at 11:37 AM

    You may remove the rows in the email by editing the auto-responder email in your JotForm. Please see the screencast below that can help you with removing these rows.

    Hope this information helps! 

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    Answered by Vinylimpression on July 20, 2016 at 12:03 PM

    Awesome, thanks! This was a super helpful reply!