What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi I have pay the premium upgrade thought paypal.

    Asked by resumenesviiijncm on March 30, 2012 at 01:18 PM

    Hi I have pay the premium upgrade thought paypal. everything went fine and my credit card was charged. However, the account still indicates that i have the FREE version, When i will be able to have the upgrade?!, thanks

    This is a re-post of a comment on

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    Answered by jeanettebmz on March 30, 2012 at 01:43 PM


    Your account has already been upgraded to Premium. Kindly logout , clear your browser cache and re-login.

    Let us know if you still have the issue








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    Answered by resumenesviiijncm on March 31, 2012 at 02:02 PM

    Hi Jeanette, everything is working fine now, thanks for your quick support, cheers



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    Answered by gori-mathew on March 31, 2012 at 02:57 PM

    We are glad to know it is ok at your end. Welcome.