What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom Sender Email: Why emails keep sending from the JotForm email address?

    Asked by cheapjoes on July 20, 2016 at 11:30 AM

    Added my address in sender email and when I test it still says email is coming from:


    Sheila Lamberson <noreply@jotform.com>



    This is very important to change as I am going to be sending this out to 110 people to fill out.



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    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 11:33 AM

    I can see you've set up your custom sender email address, but I can see you are testing your email notifications using the "Test Email" button placed ni the email wizard. 

    Please do note that this will send the email from our default sender email address and it will always be sent to the email address set up in the account.

    I would suggest you to test your form with a real submission, that way you will know if the custom sender email works or not. 

    Please try that and let us know how it goes.