What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My encripted key is not working on my form

    Asked by kenfitz on July 20, 2016 at 12:57 PM

    How do I use the key to unlock encryption?

     

    key encryption how use
  • Profile Image

    Answered by victor on July 20, 2016 at 01:43 PM

    Keys are stored inside the browser. When you try opening the form information, you should see the following window. This only appears if you have not  yet uploaded a key.

    If you do not see this popup, you require to clear your browsers cache and cookies. Once this is done, you will be see this popup when trying to view the submission data.

    PLEASE NOTE THAT IF YOU LOST THE KEY OR IT IS A DIFFERENT KEY< YOU WILL NOT BE ABLE TO RECOVER THE INFORMATION.