My encripted key is not working on my form

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    kenfitz
    Asked on July 20, 2016 at 12:57 PM

    How do I use the key to unlock encryption?

     

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    victor
    Answered on July 20, 2016 at 01:43 PM

    Keys are stored inside the browser. When you try opening the form information, you should see the following window. This only appears if you have not  yet uploaded a key.

    If you do not see this popup, you require to clear your browsers cache and cookies. Once this is done, you will be see this popup when trying to view the submission data.

    PLEASE NOTE THAT IF YOU LOST THE KEY OR IT IS A DIFFERENT KEY< YOU WILL NOT BE ABLE TO RECOVER THE INFORMATION.