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    Error calculating total on a product order form

    Asked by chabad on July 20, 2016 at 01:51 PM

    Hi,

     

    I'm having issues with a current form that we have. It's been fine in the past but any time I add an item to the order form something goes wrong. So all the new items aren't calculating properly now.

    For any new item regardless of the quantity selected it only adds the price of one item to the total. I tried a few different things and it seems that the new items were created just like the others so I can't seem to find the root of the problem.

    Thanks, Mushka

    Screenshot
    order form total calculation product quantity
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    JotForm Support

    Answered by Mike on July 20, 2016 at 02:42 PM

    When you add a product quantity please make sure to use an 'Add Quantity Property' option.

    If you add the quantity with a 'Add a Custom Property' type, it will not be considered as a real quantity.

    Please give it a try and let us know if you need any further assistance.

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    Answered by chabad on July 21, 2016 at 11:58 AM

    all the others are custom property and they calculate no problem. so there's got to be a way for this to work as well and calculate properly....

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    JotForm Support

    Answered by Mike on July 21, 2016 at 12:18 PM

    It appears that some of your products have real 'quantity' options on them, and some of the products have custom property options called 'quantity'. This is why they work differently.

    You can have only one real quantity option added to the product, and multiple custom property options.

    Custom properties can have 'special pricing' enabled on them, but this is different from the actual quantity options.

    What is Special Pricing?

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    Answered by chabad on July 22, 2016 at 11:21 AM

    is this a new thing because i dont believe we had any issues with 'custom pricing' in the past.

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    JotForm Support

    Answered by BJoanna on July 22, 2016 at 12:34 PM

    As far as i know this is not a new thing. Custom pricing had always worked like this. 

    You can check guide provided by my colleague: What is Special Pricing?

    This guide can also help you to Add Options to Payment Form:

    https://www.jotform.com/help/225-How-to-Add-Options-to-Payment-Forms 

    Feel free to contact us if you have any other questions.