What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I ensure my subscription will not be cancelled?

    Asked by jbtfree on July 20, 2016 at 02:07 PM
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    JotForm Support

    Answered by Kiran on July 20, 2016 at 02:49 PM

    The account is currently holding Economy monthly subscription which will be renewed automatically. You'll need to make sure that the credit card on the file is having enough funds at the time of renewal so that the account shall be in good standing. 

    If you have any other questions with your subscription, please follow-up on your other thread which was just addressed.


    Thank you!