What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Just had an email to say my account has been downgraded and it may be due to a credit card expiry ?

    Asked by annieprice on July 20, 2016 at 02:17 PM
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    JotForm Support

    Answered by david on July 20, 2016 at 02:46 PM

    This downgrade was indeed in error.  This was for a duplicate subscriptions that was previously cancelled.  I removed the downgrade and your subscription should continue without issue.