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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to a edit a condition - something seems to be broken?

    Asked by adevries on July 20, 2016 at 06:49 PM

    I'm trying to edit a condition (turns out I did not modify it to generate a text based result in the matrix field it is copying into - it is inputting numeric right now) and each time I go to edit the condition, the condition screen goes away and I get a greyed out view of the end of the form.


    I am using the old (&old) version of the site, so that I can work with an old condition feature that allows me to populate specific matrix fields with data, if that makes any difference.

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    JotForm Support

    Answered by Chriistian on July 20, 2016 at 09:55 PM

    I cloned your form and made some tests, but I cannot replicate the issue on my end. I was able to view the conditions successfully.

    Can you please try clearing your browser cache and refresh the page? This should load a fresh version of the page and resolve the issue. If the issue persists, please let us know.