- sonrisafmAsked on March 30, 2012 at 05:07 PM
i had an upload come through to me today and the MP3 uploaded isnt working, any advice??Page URL:
- JotForm SupportNeilVicenteAnswered on March 30, 2012 at 06:04 PM
Sorry about this inconvenience, the uploaded file might have been corrupted, either while the file is being uploaded by the user, or while it is being transferred to our amazon cloud server.
I am now applying a fix to your account that will take about an hour. I can't guarantee that it will help though, as we don't know what exactly happened to the file. In case it does not get fixed, we suggest that you ask the user to re-upload his mp3 file.
We will update you with the results shortly.