Can't change product quantity on Jotform Paypal field

  • FairbanksArts
    Asked on July 20, 2016 at 10:25 PM

    Hi, 

     

    Right now, there is no option to increase the quantity one wants to purchase on my Paypal products. I looked this problem up in the support forum and saw a response on how to remedy this situation from 2015. However, when I set up the Paypal integration, there are only two options next to each product: Add new option & Delete Product. There is no third 'Edit' Option where I could potentially change the quantity. 

     

    Can you please help with this so that my customers can buy more than one of any given product?

     

    Thank you.

  • jonathan
    Replied on July 20, 2016 at 11:27 PM

    When editing the items in the payment wizard, there is a button "Add Quantity" at the lower portion. Click on that button to open the screen to add Quantity option for the item/product option.

    Please refer to the screencast video below for guidance.

    Cant change product quantity on Jotform Paypal field Image 1 Screenshot 20

    Let us know if still not working for you.

  • FairbanksArts
    Replied on July 23, 2016 at 3:47 AM

    Hello, 

    The example images in your response is not how my interface looks and there is no add quantity option on my Paypal integration wizardCant change product quantity on Jotform Paypal field Image 1 Screenshot 40Cant change product quantity on Jotform Paypal field Image 2 Screenshot 51Cant change product quantity on Jotform Paypal field Image 3 Screenshot 62

  • Welvin Support Team Lead
    Replied on July 23, 2016 at 8:39 AM

    You have to hover your mouse to the product item to get the option to show up. Click on it to add:

    Cant change product quantity on Jotform Paypal field Image 1 Screenshot 20

    If you'd like to switch to the new layout, simply access https://www.jotform.com/?test. To go back to the old layout, simply access https://www.jotform.com/?old