What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't change product quantity on Jotform Paypal field

    Asked by FairbanksArts on July 20, 2016 at 10:25 PM

    Hi, 

     

    Right now, there is no option to increase the quantity one wants to purchase on my Paypal products. I looked this problem up in the support forum and saw a response on how to remedy this situation from 2015. However, when I set up the Paypal integration, there are only two options next to each product: Add new option & Delete Product. There is no third 'Edit' Option where I could potentially change the quantity. 

     

    Can you please help with this so that my customers can buy more than one of any given product?

     

    Thank you.

    Page URL:
    www.fairbanksarts.org/workshops

    JotForm product quantity quantity product
  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2016 at 11:27 PM

    When editing the items in the payment wizard, there is a button "Add Quantity" at the lower portion. Click on that button to open the screen to add Quantity option for the item/product option.

    Please refer to the screencast video below for guidance.

    Let us know if still not working for you.

  • Profile Image

    Answered by FairbanksArts on July 23, 2016 at 03:47 AM

    Hello, 

    The example images in your response is not how my interface looks and there is no add quantity option on my Paypal integration wizard

  • Profile Image
    JotForm Support

    Answered by Welvin on July 23, 2016 at 08:39 AM

    You have to hover your mouse to the product item to get the option to show up. Click on it to add:

    If you'd like to switch to the new layout, simply access https://www.jotform.com/?test. To go back to the old layout, simply access https://www.jotform.com/?old