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    Can't change product quantity on Jotform Paypal field

    Asked by FairbanksArts on July 20, 2016 at 10:25 PM



    Right now, there is no option to increase the quantity one wants to purchase on my Paypal products. I looked this problem up in the support forum and saw a response on how to remedy this situation from 2015. However, when I set up the Paypal integration, there are only two options next to each product: Add new option & Delete Product. There is no third 'Edit' Option where I could potentially change the quantity. 


    Can you please help with this so that my customers can buy more than one of any given product?


    Thank you.

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    JotForm Support

    Answered by jonathan on July 20, 2016 at 11:27 PM

    When editing the items in the payment wizard, there is a button "Add Quantity" at the lower portion. Click on that button to open the screen to add Quantity option for the item/product option.

    Please refer to the screencast video below for guidance.

    Let us know if still not working for you.

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    Answered by FairbanksArts on July 23, 2016 at 03:47 AM


    The example images in your response is not how my interface looks and there is no add quantity option on my Paypal integration wizard

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    JotForm Support

    Answered by Welvin on July 23, 2016 at 08:39 AM

    You have to hover your mouse to the product item to get the option to show up. Click on it to add:

    If you'd like to switch to the new layout, simply access https://www.jotform.com/?test. To go back to the old layout, simply access https://www.jotform.com/?old