What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was the Hide Empty Fields feature removed in the new interface?

    Asked by jimla on July 20, 2016 at 11:53 PM

    Why was the "hide empty fields" option removed from the "new interface"? This was a very useful option to reduce the length of email notifiers!


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    JotForm Support

    Answered by Welvin on July 20, 2016 at 11:56 PM

    We have this as a default already. Empty fields in the form are now automatically hidden by default in the notification and autoresponder emails. If you're still getting the empty fields, I would suggest re-creating your form emails.

    Delete the current settings: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Re-create it: https://www.jotform.com/help/25-Setting-Up-Email-Notifications