What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The PDF attachment on the notification did not contain any data.

    Asked by treul on July 21, 2016 at 04:40 AM
    In addition, before the problem of the not sending notifications was, I received the notification andthe pdf-attachement, the received email cotained the entered data, but the pdf-attachement didn't include any data, there was just an empty pdf-form. What could the problem be?
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    JotForm Support

    Answered by Chriistian on July 21, 2016 at 07:08 AM

    I cloned your form and did a test submission, but I was not able to encounter the issue you are reporting. The submitted data was displayed in the attached PDF.


    Are you still encountering the issue? Does this happen on a certain submission or all of your submission? Can you test it again and see if it is working now? If the issue still persists, can you provide us a screenshot of the PDF you received so we can further analyze the issue? To add a screenshot to this thread, just follow the instructions provided in this article: How to add screenshots images to questions to the support forum.


    Will wait for your response.