Not receiving Form Submission notifications

  • daczac
    Asked on July 21, 2016 at 7:14 AM

    I have two emails on my recipient list. One of those emails is no longer receiving form submissions. Can you please check to make sure that this email is not on your black list? The email is info@ametview.com.

    Thanks, Dave

  • Chriistian Jotform Support
    Replied on July 21, 2016 at 9:18 AM

    Hi,

    I checked your email and it was currently in our bounce list.

    Not receiving Form Submission notifications Image 1 Screenshot 20

     

    I now removed it from the bounce list.

    To avoid being in our bounce list again, please try whitelisting our IP addresses. Please see How to Prevent Email Bouncing Related Issues for more details.

  • daczac
    Replied on July 21, 2016 at 9:43 AM

    Thank-you for your help.

    Unfortunately this is the second time I have had this issue. I have approached my internet provider and they do not whitelist... so I think I am stuck unless there is another way to ensure that this does not keep happening.

     

    Thanks again,

    Dave

  • David JotForm Support
    Replied on July 21, 2016 at 11:16 AM

    If your internet provider is not willing to whitelist, their spam filter may continue to block emails.  This will result in your address being placed on the bounce list again.  If possible, I would recommend using a Gmail address for your notifications.  From what I have seen, Gmail tends to be the most agreeable when it comes to receiving notifications consistently. 

  • daczac
    Replied on July 21, 2016 at 3:13 PM

    Thanks... this was going to be my next option. Hotmail seems to be OK too.

    Dave

  • David JotForm Support
    Replied on July 21, 2016 at 3:28 PM

    I would actually recommend against Hotmail.  From what I have seen, they also tend to be rather strict with their spam filters.  Yahoo is usually my alternative to Gmail, though Yahoo has its own set of issues.

  • daczac
    Replied on July 21, 2016 at 4:37 PM

    Gmail it is. Thanks again.

    Dave