What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving Form Submission notifications

    Asked by daczac on July 21, 2016 at 07:14 AM

    I have two emails on my recipient list. One of those emails is no longer receiving form submissions. Can you please check to make sure that this email is not on your black list? The email is info@ametview.com.

    Thanks, Dave

    Page URL:
    http://ametview.com/

    Submissions receiving Emails recipient check
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    JotForm Support

    Answered by Chriistian on July 21, 2016 at 09:18 AM

    Hi,

    I checked your email and it was currently in our bounce list.

     

    I now removed it from the bounce list.

    To avoid being in our bounce list again, please try whitelisting our IP addresses. Please see How to Prevent Email Bouncing Related Issues for more details.

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    Answered by daczac on July 21, 2016 at 09:43 AM

    Thank-you for your help.

    Unfortunately this is the second time I have had this issue. I have approached my internet provider and they do not whitelist... so I think I am stuck unless there is another way to ensure that this does not keep happening.

     

    Thanks again,

    Dave

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    JotForm Support

    Answered by david on July 21, 2016 at 11:16 AM

    If your internet provider is not willing to whitelist, their spam filter may continue to block emails.  This will result in your address being placed on the bounce list again.  If possible, I would recommend using a Gmail address for your notifications.  From what I have seen, Gmail tends to be the most agreeable when it comes to receiving notifications consistently. 

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    Answered by daczac on July 21, 2016 at 03:13 PM

    Thanks... this was going to be my next option. Hotmail seems to be OK too.

    Dave

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    JotForm Support

    Answered by david on July 21, 2016 at 03:28 PM

    I would actually recommend against Hotmail.  From what I have seen, they also tend to be rather strict with their spam filters.  Yahoo is usually my alternative to Gmail, though Yahoo has its own set of issues.

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    Answered by daczac on July 21, 2016 at 04:37 PM

    Gmail it is. Thanks again.

    Dave