What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please remove all keys from my account

    Asked by davidwalloed on July 21, 2016 at 11:03 AM

    Please remove all keys from my account



    This is a re-post of a comment on Encrypted Forms and How to Use Them

    My Account all keys
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 21, 2016 at 12:11 PM

    We do not have your encryption keys. Also keys are not stored on your account. Once you encrypt your form you will be able to download encryption key to your computer. Key will be saved on your computer and you will be able to decrypt your submissions with that key. 

    I have checked forms on your account davidwalloed and they are not encrypted. 

    Feel free to contact us if you have any other questions.