What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    submissions not coming through

    Asked by happinesssprinkling on July 21, 2016 at 11:42 AM

    Hi,

     

    I created a new form yesterday (Happiness Burst) and there seems to be a problem with it.

     

    1) I am getting no email notifications from submissions

     

    2) People have the option to make a donation or not. When they make a donation, I receive a PayPal notification, but nothing from JotForm. I looked at my account and some of people who have paid on PayPal show no submission on  Jot Form.

     

    PLEASE HELP!

     

    Thank you.

    - Laura Lavigne

    Happiness Sprinkling Project

    Page URL:
    http://www.happinesssprinklingproject.org/happiness-burst-packs.html

    Submissions through not coming through new form JotForm problem email notifications
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 21, 2016 at 12:58 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem.

    On regards of the PayPal payments, I assume you have enabled the PayPal IPN: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Could you provide the details such as name and email address of the people who successfully paid, but no submission is recorded in your form's submission view? https://www.jotform.com/help/269-How-to-View-Form-Submissions