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    submissions not coming through

    Asked by happinesssprinkling on July 21, 2016 at 11:42 AM



    I created a new form yesterday (Happiness Burst) and there seems to be a problem with it.


    1) I am getting no email notifications from submissions


    2) People have the option to make a donation or not. When they make a donation, I receive a PayPal notification, but nothing from JotForm. I looked at my account and some of people who have paid on PayPal show no submission on  Jot Form.




    Thank you.

    - Laura Lavigne

    Happiness Sprinkling Project

    Page URL:

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    JotForm Support

    Answered by BDAVID on July 21, 2016 at 12:58 PM

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem.

    On regards of the PayPal payments, I assume you have enabled the PayPal IPN: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Could you provide the details such as name and email address of the people who successfully paid, but no submission is recorded in your form's submission view? https://www.jotform.com/help/269-How-to-View-Form-Submissions