E-mails that jotform do not accept?

  • akhilram
    Asked on July 21, 2016 at 11:45 AM

    Hi, 

    I have created a customer feedback form to send to customers after buying our products, i have tested all the fields before sending out and all have worked successfully. However the first customer i have sent it out to says the form was not accepting his e-mail address (which is a legitimate company e-mail address). My question is how do you find out which e-mail addressed jotform will not accept? 

    thanks.

  • BJoanna
    Replied on July 21, 2016 at 1:10 PM

    If I understood you correctly your user was not able to enter his email address inside of email field of your form. 

    E mails that jotform do not accept? Image 1 Screenshot 20

    Was there an error message shown when he entered his email address? 

    On this link you can check if email address is verified: http://verify-email.org/ 

    JotForm should accept all email addresses. 

    Please provide us email address of your user, so that we can test your form with his email address. 

    Looking forward to your reply. 

  • Boris
    Replied on November 30, 2016 at 6:23 AM

    Our apologies for the spam message posted earlier today by user yasminragu. Their message has been deleted from our forum, and I would advise not to follow any links they have posted.

    Thank you!