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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails from my contact us form

    Asked by sizundu21 on July 21, 2016 at 11:55 AM

    I dont receive forwarded emails to my personal email when someone fill the contact us form from my website. When I check in my account I can see several emils been sent to my inbox all these emails has never been forwarded to my gmail account.

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    Answered by sizundu21 on July 21, 2016 at 12:37 PM

    I just fix the problem myself by removing my email from bounce list

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    JotForm Support

    Answered by BJoanna on July 21, 2016 at 01:41 PM

    We are glad to hear that your issue is resolved.

    I have checked and you have successfully removed your email address from the bounce list. I also saw that made test submission and that is was successfully sent to your email address. 

    Inside of this guide you can find how to setup email alerts to prevent email bouncing related issues:


    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.