Not receiving emails from my contact us form

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    sizundu21
    Asked on July 21, 2016 at 11:55 AM

    I dont receive forwarded emails to my personal email when someone fill the contact us form from my website. When I check in my account I can see several emils been sent to my inbox all these emails has never been forwarded to my gmail account.

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    sizundu21
    Answered on July 21, 2016 at 12:37 PM

    I just fix the problem myself by removing my email from bounce list

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    BJoanna
    Answered on July 21, 2016 at 01:41 PM

    We are glad to hear that your issue is resolved.

    I have checked and you have successfully removed your email address from the bounce list. I also saw that made test submission and that is was successfully sent to your email address. 

    Inside of this guide you can find how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    Also you should contact your email provider and ask them to Whitelist JotMails IP Addresses.

    Hope this will help. Let us know if you need further assistance.