How do I hide empty fields on emails?

  • Profile Image
    brdftch
    Asked on July 21, 2016 at 12:23 PM

    Instructions in user guide says its in Preference / Advanced, but I must be blind, I can't find it.  Can you help?

  • Profile Image
    John_Benson
    Answered on July 21, 2016 at 01:33 PM

    Unfortunately, this option is not visible in the new menu. Please try opening the Form Builder with the old user interface. Here's a guide:

    1. Add the string (&old) in the URL parameter. Here's an example: 
    https://www.jotform.com//?formID=61995640984169&old

    2. Now the old interface should show up. You can now refer to this guide: How-to-Hide-Empty-Fields-on-Email-Alerts.

    3. If you want to go back to the new user interface, just add (&test) to the URL.

    Hope that helps. Thank you.