JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unfortunately, this option is not visible in the new menu. Please try opening the Form Builder with the old user interface. Here's a guide:
1. Add the string (&old) in the URL parameter. Here's an example:
2. Now the old interface should show up. You can now refer to this guide: How-to-Hide-Empty-Fields-on-Email-Alerts.
3. If you want to go back to the new user interface, just add (&test) to the URL.
Hope that helps. Thank you.