What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I hide empty fields on emails?

    Asked by brdftch on July 21, 2016 at 12:23 PM

    Instructions in user guide says its in Preference / Advanced, but I must be blind, I can't find it.  Can you help?

    Emails hide empty fields how how do i empty fields hide
  • Profile Image
    JotForm Support

    Answered by John_Benson on July 21, 2016 at 01:33 PM

    Unfortunately, this option is not visible in the new menu. Please try opening the Form Builder with the old user interface. Here's a guide:

    1. Add the string (&old) in the URL parameter. Here's an example: 
    https://www.jotform.com//?formID=61995640984169&old

    2. Now the old interface should show up. You can now refer to this guide: How-to-Hide-Empty-Fields-on-Email-Alerts.

    3. If you want to go back to the new user interface, just add (&test) to the URL.

    Hope that helps. Thank you.