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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not processing

    Asked by andrewsweddings on July 21, 2016 at 01:12 PM

    contracts https://form.jotform.com/50645334192150 are being completed and I am receiving payment but they are not being processed. The last one indicated problems during submission, but I see the form. There seems to be three forms stuck

    Page URL:
    https://form.jotform.com/50645334192150

    not processing JotForm style size height
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    JotForm Support

    Answered by BJoanna on July 21, 2016 at 02:23 PM

    I am not sure if I understood you correctly. Are you receiving submissions on your account, but you are not receiving money on your PayPal account? 

    Or you are receiving money on your PayPal account, but you are not able to see submissions on your JotForm account? 

    How to View Form Submissions

    Or were you unable to submit your form?

    I have also done test submission on your form and when I submitted the form I got redirected to Paypal.

    Please provide us more details about your issue. If you are receiving some error message, please provide us a screenshot of that message. 

    Looking forward to your reply.