What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I access uploaded files that give access denied error?

    Asked by cbinder on July 21, 2016 at 02:54 PM

    I am trying to access this link through our account: 



    It gives me this error:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Please help. 
    Thank you. 
  • Profile Image
    JotForm Support

    Answered by Kiran on July 21, 2016 at 03:45 PM

    It looks like the file is not uploaded correctly through the submission. I have tried re-uploading the file but couldn't do so since the file is not available in the server. We would request you to check with the person who submitted the form to resubmit the file/form again. We are sorry for the inconvenience this may have caused.

    Please let us know if you need any further assistance. We will be happy to help.