What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder email not working

    Asked by aamdfoundation on July 21, 2016 at 03:26 PM

    The form : https://form.jotform.com/aamdfoundation/one-time-donation

    I have setup an autoresponder to email me and the donor for a donation. But no email is being sent to me or the donor after donation. Please advise what I'm doing wrong.


    I get an email from Stripe noting that donation was accepted.

    Page URL:

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    JotForm Support

    Answered by BDAVID on July 21, 2016 at 04:15 PM

    Please check your spam folder, and whitelist our JotMail IP addresses and domain name servers: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.