- dcsedanAsked on July 21, 2016 at 05:34 PM
I am not receiving my forms for quite some time now. Please advise.
Tony ImranPage URL:
- JotForm SupportdavidAnswered on July 21, 2016 at 06:04 PM
I checked our email logs for the address in your form and they have indeed been failing. It looks like your address was rejecting the emails as spam. When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.
I removed your address from the list and the notifications should attempt to send once again. For more information on how to prevent this from happening again in the future, please see the following guide:
If you have further addresses that may also be on the bounce list, you can check and remove those from your end: