What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving the form to my email

    Asked by dcsedan on July 21, 2016 at 05:34 PM

    Hi there,

    I am not receiving my forms for quite some time now. Please advise.

     

    Thanks,

    Tony Imran

    Page URL:
    https://dcsedan.net/bloomberg.htm

    email receiving the form My Forms thanks for
  • Profile Image
    JotForm Support

    Answered by david on July 21, 2016 at 06:04 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you have further addresses that may also be on the bounce list, you can check and remove those from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List