- Terry FindlayAsked on July 21, 2016 at 06:09 PM
I just signed up for the $5/month package but Jotform is saying I'm out of space. I'm not clear what the situation is. Could you please explain the situation for me?
- JotForm SupportKiranAnswered on July 21, 2016 at 06:27 PM
Please be noted that the Storage plan doesn't increase any of the submission limits. This plan is intended to store the submissions within your JotForm account when the total submissions are over 500. If you need to receive more submissions/payments than the limit set of the Free subscription plan, you'll need to upgrade to Bronze/Silver/Gold depending on your requirement. The submission storage limit is not applicable and you can store unlimited submissions in your JotForm account if you upgrade your account to any of these subscriptions.
Hope this information helps!
- tfindlayAnswered on July 21, 2016 at 06:41 PM
Please be noted that the Storage plan doesn't increase any of the submission limits. This plan is intended to store the submissions within your JotForm account when the total submissions are over 500.
I'm still confused. The Storage plan that I subscribed to for $5/month (paid $50 for a year) says that it includes "Unlimited total submission storage". However, on the My Forms page it says "You're out of space". How can I be out of space if I have unlimited storage?
- JotForm SupportdavidAnswered on July 21, 2016 at 06:58 PM
The storage plan only allows for an increase in stored submission data. It does not include any of the monthly submission limit increases that the Bronze and higher plans include. You are well within your stored submission limits, however, storage accounts still only allow for up to 10 payment submissions per month. If you require more than 10 payments per month, this would require a subscription of Bronze or higher.
- tfindlayAnswered on July 21, 2016 at 07:55 PM
Okay, that makes sense. I'm not actually out of space, but I have reached my monthly payment submission schedule. Right? However, there is still an "Out of space!" message on the My Forms page.
Also, when I click on my account user icon it says "Downgrade scheduled for July 20th, 2016" What should I do about this?
- JotForm SupportChriistianAnswered on July 21, 2016 at 11:09 PM
You are correct that you have reached the monthly payment submission limit. The downgrade status is related to payment submission overlimit. Since you have exceeded the limit, your forms will be temporarily disabled so you will not be able to receive new submissions. There are two possible options that you may consider:
1. Upgrade to a higher subscription plan to increase the limits
2. Wait until the first day of the next month (August 1) for the submission counter to reset back to 0.
Either way, both options should remove the Out of space message and the downgrade status on your account. Regards.
- tfindlayAnswered on July 22, 2016 at 12:21 PM
I just received an email notification saying "You have currently reached the limits of your account. Your forms are now disabled." What's going on? Do all of my forms get disabled just because one form has exceeded it's monthly payment limit?
- JotForm SupportKiranAnswered on July 22, 2016 at 12:33 PM
Unfortunately, Yes. The limit is applied to the account itself and not the forms individually. As already mentioned by our colleague in the last reply, it is required to upgrade your account to a paid subscription other than Storage plan or wait for the submission counter to reset to zero on the first day of the following month.
- tfindlayAnswered on July 22, 2016 at 03:11 PM
I just paid $50 for the Standard package. If I upgrade to the Bronze package is there a way I apply that $50 towards the $159 annual Bronze package price?
- BorisAnswered on July 22, 2016 at 04:28 PM
The answer is both yes and no. You have subscribed for our services over your PayPal account, and we unfortunately can't directly switch PayPal subscriptions in such a manner, or have prorated upgrades via PayPal.
However, what we can do and what may be the best option in this case, is to cancel and refund your Storage Yearly plan that you have purchased yesterday. As this payment would be refunded, even though you are upgrading to Bronze Yearly plan at $159, you would be receiving $50 back in a couple of work days through the refund of the Storage plan.
Please let us know whether this is how you'd like the situation to be handled, and if it is OK, we can forward a refund request for your Storage plan to our billing department.
In order to achieve smooth operation of your forms without having the forms disabled, you may want to upgrade your account to Bronze Yearly plan even before the refund request for the Storage Yearly is made to our billing department.
We look forward to your response. Thanks
- tfindlayAnswered on July 22, 2016 at 05:11 PM
Okay, sounds fair. I have just subscribed to the Bronze Yearly plan so please refund my Standard subscription.
- JotForm SupportKiranAnswered on July 22, 2016 at 06:43 PM
I see that your account is now upgraded to Bronze subscription. I have sent a request to our manager to process the refund of the Storage subscription. Please allow 5 to 7 business days to reflect the refund amount in your account statement.
- tfindlayAnswered on July 22, 2016 at 07:44 PM