It says out of space after upgrading my account to Storage.

  • Terry Findlay
    Asked on July 21, 2016 at 6:09 PM

    I just signed up for the $5/month package but Jotform is saying I'm out of space. I'm not clear what the situation is. Could you please explain the situation for me?

  • Kiran Support Team Lead
    Replied on July 21, 2016 at 6:27 PM

    Please be noted that the Storage plan doesn't increase any of the submission limits. This plan is intended to store the submissions within your JotForm account when the total submissions are over 500. If you need to receive more submissions/payments than the limit set of the Free subscription plan, you'll need to upgrade to Bronze/Silver/Gold depending on your requirement. The submission storage limit is not applicable and you can store unlimited submissions in your JotForm account if you upgrade your account to any of these subscriptions.

    Hope this information helps! 

  • David JotForm Support
    Replied on July 21, 2016 at 6:58 PM

    The storage plan only allows for an increase in stored submission data.  It does not include any of the monthly submission limit increases that the Bronze and higher plans include.  You are well within your stored submission limits, however, storage accounts still only allow for up to 10 payment submissions per month.  If you require more than 10 payments per month, this would require a subscription of Bronze or higher.

  • Chriistian Jotform Support
    Replied on July 21, 2016 at 11:09 PM

    You are correct that you have reached the monthly payment submission limit. The downgrade status is related to payment submission overlimit. Since you have exceeded the limit, your forms will be temporarily disabled so you will not be able to receive new submissions. There are two possible options that you may consider:

    1. Upgrade to a higher subscription plan to increase the limits

    2. Wait until the first day of the next month (August 1) for the submission counter to reset back to 0. 

    Either way, both options should remove the Out of space message and the downgrade status on your account. Regards.

  • Kiran Support Team Lead
    Replied on July 22, 2016 at 12:33 PM

    Unfortunately, Yes. The limit is applied to the account itself and not the forms individually. As already mentioned by our colleague in the last reply, it is required to upgrade your account to a paid subscription other than Storage plan or wait for the submission counter to reset to zero on the first day of the following month. 

     

  • Boris
    Replied on July 22, 2016 at 4:28 PM

    The answer is both yes and no. You have subscribed for our services over your PayPal account, and we unfortunately can't directly switch PayPal subscriptions in such a manner, or have prorated upgrades via PayPal.

    However, what we can do and what may be the best option in this case, is to cancel and refund your Storage Yearly plan that you have purchased yesterday. As this payment would be refunded, even though you are upgrading to Bronze Yearly plan at $159, you would be receiving $50 back in a couple of work days through the refund of the Storage plan.

    Please let us know whether this is how you'd like the situation to be handled, and if it is OK, we can forward a refund request for your Storage plan to our billing department.

    In order to achieve smooth operation of your forms without having the forms disabled, you may want to upgrade your account to Bronze Yearly plan even before the refund request for the Storage Yearly is made to our billing department.

    We look forward to your response. Thanks

  • Kiran Support Team Lead
    Replied on July 22, 2016 at 6:43 PM

    I see that your account is now upgraded to Bronze subscription. I have sent a request to our manager to process the refund of the Storage subscription. Please allow 5 to 7 business days to reflect the refund amount in your account statement.

    Thank you!