What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I encrypted our JotForm and now can't un-encrypt it!

    Asked by rachel784 on July 21, 2016 at 06:30 PM

    Hello - 

    I encrypted our JotForm last week so our customers could send information securely, and now can't un-encrypt it to read it. Help!  It originally asked me to upload a document for the PIN and I'm not sure what happened but that box is gone and just the encrypted texts remains.

    Any help you could give me would be greatly appreciated!

    Kindly,

    Beth

    Page URL:
    http://form.jotform.co/form/51756412138858

    Screenshot
    JotForm and encrypt can't
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    Answered by victor on July 21, 2016 at 06:44 PM

    Sorry for the inconvenience. If you have the key when you first created the form, you can upload it in your browser. To do so, you would need to first clear your browser's cache and cookies. Keys are directly saved in your browser and not send to our servers.

    When you are trying to view the submission data, your browser will ask you to upload the KEY

    PLEASE NOTE THAT IF YOU HAVE LOST THE KEY, ALL THE SUBMISSION DATA WILL NOT BE ABLE TO BE RECOVERED. IT WILL BE PERMANENTLY LOST.

    For more information about the encryption please review our guide:

    Encrypted Forms and How to Use Them