What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving my forms email notifications.

    Asked by diegodrodriguez on July 21, 2016 at 07:28 PM

    Username: diegodrodriguez


    For some reason, since yesterday, I stopped receiving the email notifications when my clients complete the forms on my website.

    I set up my forms to send the emails to tranlanguage@hotmail.com

    The forms seem to be working fine. I can see the orders when I log in to the Jotform website and check my form inbox, but I never receive the email notification.

    The email account is working fine also, because I am receiving other emails.

    Please help as soon as you can, I am loosing business.



  • Profile Image
    JotForm Support

    Answered by Chriistian on July 21, 2016 at 10:22 PM

    I checked our mail logs and I can see that several emails did fail to send. However, it appears that the most recent email notification was sent successfully to your email address. You can also check this on your account by following this guide: How to View All Your Form Email History

    Since the email was sent successfully, this would suggest that the issue has been resolved. I sent a test notification to your email address and it was also sent successfully. Please check on your end to confirm if the email was received. If the issue persists, please do let us know. Regards.