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    Problem with receiving forms via my email address.

    Asked by gemlabamerica on July 21, 2016 at 07:44 PM

    Hi I noticed that i am not receiving the forms that my customers are filling out on my website

    www.gemlabamerica.com i.e New Ownership/Title Transfers and the uploads the 3 uploads required

    I am getting emails showing that clients paid the service fee's for 18.00 each but not the docs, uploads etc for us to perform the service the clients paid for.

    I changed banks in May and lapsed 1-2 months in terms of my Jotform service because I forgot to update my payment information but I did fix that approx. 10 days ago. But, it's not working like it used to...please help?

    The forms are suppose to be sent to cs@gemlabamerica.com and then also forwarded to diamondlady7368@yahoo.com


    Christina Cruz

    President GLA, Inc


    Page URL:

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    JotForm Support

    Answered by Chriistian on July 21, 2016 at 10:28 PM

    Your email address cs@gemlabamerica.com was added to the bounce list, which is why you are not receiving the emails there, and also the reason why they are not forwarded to diamondlady7368@yahoo.com. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.

    To see the previous emails that failed to send, please follow this guide: How to View All Your Form Email History.

    You can also check on your account if an email address is in the bounce list and remove them from the list. Simply follow this guide: How to Remove Your Email Address from Bounce List. Regards.