- gemlabamericaAsked on July 21, 2016 at 07:44 PM
Hi I noticed that i am not receiving the forms that my customers are filling out on my website
www.gemlabamerica.com i.e New Ownership/Title Transfers and the uploads the 3 uploads required
I am getting emails showing that clients paid the service fee's for 18.00 each but not the docs, uploads etc for us to perform the service the clients paid for.
I changed banks in May and lapsed 1-2 months in terms of my Jotform service because I forgot to update my payment information but I did fix that approx. 10 days ago. But, it's not working like it used to...please help?
President GLA, Inc
- JotForm SupportChriistianAnswered on July 21, 2016 at 10:28 PM
Your email address firstname.lastname@example.org was added to the bounce list, which is why you are not receiving the emails there, and also the reason why they are not forwarded to email@example.com. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.
To see the previous emails that failed to send, please follow this guide: How to View All Your Form Email History.
You can also check on your account if an email address is in the bounce list and remove them from the list. Simply follow this guide: How to Remove Your Email Address from Bounce List. Regards.