- 2ndharvestAsked on July 21, 2016 at 07:50 PM
One of our forms is set to send notifications to a specific email address, email@example.com, upon submission. As of May 25th, this email address stopped receiving notifications, but all other email addresses associated with forms continued receiving notifications as normal.
Testing showed the following behavior:
Sending a notification to JUST firstname.lastname@example.org led to NO email being received
Sending a notification to another email address led to an email being received (as expected)
Sending a notification to email@example.com AND another email address led to BOTH emails being received (as expected)
Sending a notification to firstname.lastname@example.org AND a separate notification to another email address led to ONLY the other email address receiving a notification
In summary, email@example.com is not receiving notifications when it is the ONLY named address for a given notification. This is very bizarre behavior and I was wondering if you could shed any light on it.
We have checked our mail server for this address and do not see any failed emails from firstname.lastname@example.org. Do you have any way of looking up bouncebacks on your side?
Is there any unique behavior to the notification sender that might explain this?
- JotForm SupportChriistianAnswered on July 21, 2016 at 10:49 PM
It appears that the email address email@example.com was added to the bounce list, which is why you are not receiving the email notifications there. I have now removed the email address from the bounce list so you should receive the next email notifications successfully.
For more info on the bounce list and on how to remove an email address from it, please follow this guide: How to Remove Your Email Address from Bounce List. Regards.