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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dormant account: Forms are not getting out of "restore mode"

    Asked by Laurelmg70 on July 21, 2016 at 10:48 PM

    Hello, 

     

    My form isn't showing up properly on my Facebook Page. 

    It's stating that it is in restore mode?

    It's under request a quote

    Page URL:
    http://www.facebook.com/laurelsmagicalmv

    mode Facebook Page restore mode dormant account dormant
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    JotForm Support

    Answered by Boris on July 22, 2016 at 02:53 AM

    I see you are referring to the following error when accessing your forms:

    I see the same error as you do, when trying any of these URLs of your last edited form:

    https://form.jotform.com/Laurelmg70/laurels-magical-moments-vacations

    https://form.jotform.us/form/42885791439168

    https://form.jotform.com/form/42885791439168

    When a form is in restore mode, it is generally restored within seconds, so on a subsequent reload/refresh of the page the form would normally load. However, your forms seem to be stuck in the restore mode for some reason, even on subsequent page reloads.

    I have forwarded this as a bug report to our developers, to check why your account is not getting out of dormant status and your forms are not getting out of the restore mode.

    We will update you through this thread as soon as we have any news. Thank you.

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    JotForm Support

    Answered by Boris on July 22, 2016 at 04:06 AM

    Your account has been reactivated, and your forms should be working fine again:

    If some of the forms are still not displaying, you may need to edit them in the Form Builder and re-save. Please let us know should you need any further assistance. Thank you.

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    Answered by rkrous on August 05, 2016 at 06:29 PM

    Same problem.  My account must be dormant as all forms say "restore mode".  Can you please reactivate?

    thanks

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    JotForm Support

    Answered by Nik_C on August 05, 2016 at 06:39 PM

    @rkrous

    I opened a separate thread for your and you can find it in this link.

    Please open a new thread for each question you have so we can attend it properly.

    Thank you!

  • Profile Image

    Answered by christinemb8 on August 06, 2016 at 07:44 AM

    Ya, same thing happening to me.  What the heck?
  • Profile Image

    Answered by WITHASMILEPHOTOGRAPHY on August 07, 2016 at 10:53 PM

    Same thing with me! So odd! Please help
  • Profile Image
    JotForm Support

    Answered by beril on August 08, 2016 at 03:01 AM

    @WITHASMILEPHOTOGRAPHY

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    https://www.jotform.com/answers/900635