URGENT - Please escalate to better support tech - need help with something and no one has a clue -TIMELY

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    Asked on July 22, 2016 at 01:16 AM

    waiting hours for a response and guidance and Welvin sends me this response. This was not helpful at all. This is what i need to create for a form that i have spent hours putting together. 

    I need a way of collecting data as follows - instructions to the left of the picture - it doe snot need to be in a table , but the info for each person should be in the same row.


    so it is clear - the names under teachers will already be on the form - then there will be a drop down menu for the grade or subject column and then comment is a text field.


    Then after this info is entered by the enduser - the need an option to add any additional teachers, the grade/subjejct from a drop down menu and then need a filed to enter the email for the person and a comment field.


    This is what I was sent which does not work AT ALL. Check his demo. I am so DISAPPOINTED. I pasted his response to the info above below this non-solution. 


    Answered by Kiran 


    Is this something you are looking for?

    If so, you may insert the following configuration code to the widget.

    Existing Teachers: checkbox : jones,smith,doe,rogers,lane

    Grade: dropdown: 1st grade, 2nd grade,3rd grade

    Subject: dropdown: Art, Spanish, Other

    Please see the demo form below with the configurable list:


    Let us know if you are referring something different. We will be happy to assist. 





    Answered by Welvin 


    I'm sorry, but you provided us a non-detailed structure of the form. We're only creating the form based on the options that you have listed. The techs are at the same level and we are doing our best to help you with the form you need. If possible, provide us an example of a form that you'd like. Maybe a wireframe so we can start from there.

    Also, note that this support forum cannot accept an inline image attachment. You need to access this thread, use the image tool to upload.

    I would also suggest trying to create the form in the form builder. The tools you need are there. If you'd like to use a widget, I would suggest looking at them first from the widget page: http://widgets.jotform.com/. There is a demo in every widget for you to look at. If you decide to use it, you can search for it in the form builder as instructed from this guide:



    Again, if you can provide us a visual guide of what form that you'd like, we'll be happy to help you create it. 


    here is what i asked him for - it could not have been clearer. 

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    Answered on July 22, 2016 at 04:48 AM

    I will create your demo form and get back to your soon.

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    Answered on July 22, 2016 at 05:18 AM

    Hello again,

    I've created a demo form for you. First of all, I've added a configurable widget on  a form. Then I've added your fields as you see below:

    After that, I've selected min and max row as 5 so your customers will not able to add additional rows.

    After that, I've added the CSS code below so you can separate the rows to new line:

    .col1 {

    margin: 10px 0;

    min-width: 100px;


    .col2 {

    margin: 10px 0;

    min-width: 100px;


    .col3 {

    margin: 10px 0;

    min-width: 150px;


    tr:nth-child(2) .col1:before {

        content: "Jone";


    tr:nth-child(3) .col1:before {

        content: "smith";


    tr:nth-child(4) .col1:before {

        content: "doe";


    tr:nth-child(5) .col1:before {

        content: "rogers";


    tr:nth-child(6) .col1:before {

        content: "lane";


    You can also check you demo form. Feel free to clone it.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.