Why do the page gets unresponsive when I try to view a submission?

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    Asked on July 22, 2016 at 02:26 AM
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    Answered on July 22, 2016 at 06:10 AM

    Hello CARES,

    I did check your form's submission page and I am able to replicate the issue you are having. I am not sure what is causing this issue.

    I did clone this form and tested it by disabling encryption, it works fine. When I tested the same form by enabling encryption, I was able to replicate the issue in cloned form as well. 

    Let me report this issue to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered on November 12, 2016 at 10:56 AM

    Any updates on this?

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    Answered on November 12, 2016 at 06:34 PM

    Unfortunately, we didn't receive any new information regarding this ticket. I will ask developer assigned for a possible update.

    Thank you for your patience!

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    Answered on April 22, 2017 at 05:40 PM


    In the last few months, we have made improvements to the encryption system. May we know if you are still experiencing the issue you reported here?