What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why do the page gets unresponsive when I try to view a submission?

    Asked by CARES on July 22, 2016 at 02:26 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 22, 2016 at 06:10 AM

    Hello CARES,

    I did check your form's submission page and I am able to replicate the issue you are having. I am not sure what is causing this issue.

    I did clone this form and tested it by disabling encryption, it works fine. When I tested the same form by enabling encryption, I was able to replicate the issue in cloned form as well. 

    Let me report this issue to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by CARES on November 12, 2016 at 10:56 AM

    Any updates on this?

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 12, 2016 at 06:34 PM

    Unfortunately, we didn't receive any new information regarding this ticket. I will ask developer assigned for a possible update.

    Thank you for your patience!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 22, 2017 at 05:40 PM


    In the last few months, we have made improvements to the encryption system. May we know if you are still experiencing the issue you reported here?