What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is in restore mode

    Asked by BambooShootsPhoto on July 22, 2016 at 02:46 AM

    Hello, 

    Could you please reactive my account? as I just created a form and it is showing up as an error message that the form is in restore mode. Thanks.

    https://form.jotform.me/62031018615444

    Page URL:
    https://form.jotform.me/62031018615444

    mode form is in restore JotForm message restore mode
  • Profile Image
    JotForm Support

    Answered by Boris on July 22, 2016 at 05:42 AM

    Sorry about this, it seems that your account and forms haven't been accessed in a long time, and your account got stuck in "dormant" status. Your account has been reactivated, and your form should be working fine now:

    If you need further assistance, please let us know. Thanks

  • Profile Image

    Answered by reemanuj on July 22, 2016 at 07:03 AM

    can you restore my account also, having similar problem.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Kiran on July 22, 2016 at 09:25 AM

    @reemanuj,

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/888570

    Thank you!