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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form 'Rio' is no longer sending emails

    Asked by forgechurch on July 22, 2016 at 07:09 AM

    Hi there,

    I have a form set up called 'Rio Fun Day' is still working and still collecting info but for some reason (I've changed nothing) it's no longer emailing the admin to inform them when a submission is completed.

    Could you assist?

    Cheers,

    Finn Johnston

    Emails sending emails form set and Day collecting
  • Profile Image
    JotForm Support

    Answered by Kiran on July 22, 2016 at 09:40 AM

    I see that there are 3 email addresses being used in the notification of the form. I notice that Kat Johnston's email is in our bounce list and I have removed it. The other email addresses are not listed in our bounce list. The emails should be received normally by all the email addresses. If you are still experiencing any issues with receiving the emails, please try setting up separate email notifications for each address so that we can isolate the issue with which email address is causing.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to help further.