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I am not able to find any accounts registered with this email address. However, with the email submissions that has been received by this email address, I believe that you are referring to the form titled Near Miss Report.
I have checked this JotForm and see that the file upload field is limited to 1MB and the photos taken on the phone may be more which could be causing the issue.
If you are administering the form, you may increase the upload size from the upload field properties.
If not, you may ask the person who manages the form to increase the file size limit for the upload field.
Hope this information helps!