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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails don't seem to be forwarding to our recipient email address?

    Asked by handembroidery on July 22, 2016 at 09:15 AM

    For the last three days We haven't had our normal emails - looking in the back office everything appears fine but it's still not working.

     

    Page URL:
    http://www.handembroidery.com/contact-us/

    Emails recipient recipient email email
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    JotForm Support

    Answered by Kiran on July 22, 2016 at 10:34 AM

    I see that your email address is in our bounce list and so you are not receiving emails to this address. I have removed it from the bounce list and you should be receiving the emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.