What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is disabled

    Asked by Corenick on July 22, 2016 at 10:48 AM

    Form is disabled, but I did not choose this option. Now the resently edited Form can not be opened anymore :-)

    form is disabled edited edited form can
  • Profile Image

    Answered by victor on July 22, 2016 at 11:53 AM

    I have just reviewed your account. Two of your forms violates our terms and is the reason that your account has been suspended.

    Clone of Event Feedback Form 

    Event Feedback Form 

    These forms are collecting sensitive information.

    We do  not allow forms to ask form usernames and passwords as indicated in our terms

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.