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Our customer said that the esignature widget doesn't appear in the formAsked by iantcanada on July 22, 2016 at 12:58 PMHere is query I received: I just tried to use the online tool and it has an error on the page (likely the spot where I add in the signature as it had an image of an unhappy face icon in it).Page URL:
I can't submit the form as it can't add the signature.
Does not appear to be anything wrong with form when I went to edit it
smooth signature widget esignature
Did you share any image in your question? Unfortunately we are unable to see the image you have shared.
I did test your form and I am unable to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:
Have you embedded your form in any webpage where you are having issue? Please share the webpage URL and we will take a look.
We will wait for your response.
Thanks. No images and not embedded in webpage.
Received your input as above. Ask Customer to resubmit. Thanks again
It seems like the eSignature widget has been blocked to your customer's end. Please advise them to check their firewall or any app/plugin/extension that is active on blocking web pages and make sure to allow Jotform.