- iantcanadaAsked on July 22, 2016 at 12:58 PMHere is query I received: I just tried to use the online tool and it has an error on the page (likely the spot where I add in the signature as it had an image of an unhappy face icon in it).
I can't submit the form as it can't add the signature.
Does not appear to be anything wrong with form when I went to edit itPage URL:
- JotForm Supportashwin_dAnswered on July 22, 2016 at 01:55 PM
Did you share any image in your question? Unfortunately we are unable to see the image you have shared.
I did test your form and I am unable to replicate the issue you are having. I was able to submit your form successfully. Please check the screenshot below:
Have you embedded your form in any webpage where you are having issue? Please share the webpage URL and we will take a look.
We will wait for your response.
- iantcanadaAnswered on July 22, 2016 at 02:43 PM
Thanks. No images and not embedded in webpage.
Received your input as above. Ask Customer to resubmit. Thanks again
- JotForm SupportWelvinAnswered on July 22, 2016 at 03:53 PM
It seems like the eSignature widget has been blocked to your customer's end. Please advise them to check their firewall or any app/plugin/extension that is active on blocking web pages and make sure to allow Jotform.