Form submitted but it is not in my list of forms

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    iantcanada
    Asked on July 22, 2016 at 01:10 PM

    Black sheep and Ewe submitted form and received confirmation according to them. I have not received their form. Only form not received that I know of to date. My form was in trash, by mistake, for a short period. Could this have caused the problem? If not would you let me know if there is a way of tracing form. Thanks.

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    david
    Answered on July 22, 2016 at 01:23 PM

    Unfortunately, if there is no record of the submission in your JotForm account, we do not have a record of the submission.  We collect the IP's of users who visited the form and when they visited, that data can be viewed through form analytics:

    http://www.jotform.com/form-analytics/

    But we do not collect information other than that regarding potential attempts to submit the form.