What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submitted but it is not in my list of forms

    Asked by iantcanada on July 22, 2016 at 01:10 PM

    Black sheep and Ewe submitted form and received confirmation according to them. I have not received their form. Only form not received that I know of to date. My form was in trash, by mistake, for a short period. Could this have caused the problem? If not would you let me know if there is a way of tracing form. Thanks.

    Page URL:
    https://www.jotform.com/53345490042248

    in problem thanks and not received
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    JotForm Support

    Answered by david on July 22, 2016 at 01:23 PM

    Unfortunately, if there is no record of the submission in your JotForm account, we do not have a record of the submission.  We collect the IP's of users who visited the form and when they visited, that data can be viewed through form analytics:

    http://www.jotform.com/form-analytics/

    But we do not collect information other than that regarding potential attempts to submit the form.