Forgot password retrieval not working

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    Brett 
    Asked on July 22, 2016 at 01:34 PM

    I cannot get signed in and the "forgot password" process has not sent me anything. Please help. Thank you.

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    victor
    Answered on July 22, 2016 at 02:23 PM

    I have just reviewed your account. It seems that your email was in our bounce list and is the reason you did not receive an email. I have removed it and you should be able to receive emails now. Can you please try again the FORGOT PASSWORD link.

    If you are still not able to receive the email with the instruction on how to reset your password, we will be glad to send it out.

  • Profile Image
    bigiadvantage
    Answered on July 22, 2016 at 02:45 PM
    Thanks, but it’s not confirming my request when I click the green button. Nothing’s happening.
    [cid:image001.png@01D1E424.F84D34E0]
    Brett Sutch
    Big I Advantage®
    Manager, Digital Marketing & Non-Insurance Products
    brett.sutch@iiaba.net
    (703) 706-5464
    ...
  • Profile Image
    bigiadvantage
    Answered on July 22, 2016 at 02:45 PM
    Nevermind, I’m good now. Thank you.
    Brett Sutch
    Big I Advantage®
    Manager, Digital Marketing & Non-Insurance Products
    brett.sutch@iiaba.net
    (703) 706-5464
    ...