What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forgot password retrieval not working

    Asked by Brett  on July 22, 2016 at 01:34 PM

    I cannot get signed in and the "forgot password" process has not sent me anything. Please help. Thank you.

  • Profile Image

    Answered by victor on July 22, 2016 at 02:23 PM

    I have just reviewed your account. It seems that your email was in our bounce list and is the reason you did not receive an email. I have removed it and you should be able to receive emails now. Can you please try again the FORGOT PASSWORD link.

    If you are still not able to receive the email with the instruction on how to reset your password, we will be glad to send it out.

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    Answered by bigiadvantage on July 22, 2016 at 02:45 PM
    Thanks, but it’s not confirming my request when I click the green button. Nothing’s happening.
    [cid:image001.png@01D1E424.F84D34E0]
    Brett Sutch
    Big I Advantage®
    Manager, Digital Marketing & Non-Insurance Products
    brett.sutch@iiaba.net
    (703) 706-5464
    ...
  • Profile Image

    Answered by bigiadvantage on July 22, 2016 at 02:45 PM
    Nevermind, I’m good now. Thank you.
    Brett Sutch
    Big I Advantage®
    Manager, Digital Marketing & Non-Insurance Products
    brett.sutch@iiaba.net
    (703) 706-5464
    ...