What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reset my password?

    Asked by Ash  on July 22, 2016 at 02:27 PM

    Good afternoon.

    I tried to make a correction on one of my forms today, but was unable to log on. When I tried to reset my password, I either got an error message or the reset button would not submit. I am using the email tied to my account, it is the one where I receive the form submissions. I would appreciate any help with this matter!

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    Answered by victor on July 22, 2016 at 03:23 PM

    I did a quick search of our records and did not find any accounts associated with your email.

    I did find an account associated with


    Please try using the FORGOT PASSWORD link with this email and let us know if you where able to receive the instruction on how to reset the password.

    If this is not your email, please provide the URL of one of your forms so we may give you the proper information.