Email Notifications: Not recieving form response

  • kosmima
    Asked on July 22, 2016 at 7:39 PM

    Hello,

    I have not been receiving emails for submissions from June & July.  Any idea why?

     

    thank you,

    Angie Vasilatos

    303.355.6488

    Page URL: http://www.kosmimaemporium.com/pages/create-account
  • Kevin Support Team Lead
    Replied on July 22, 2016 at 10:00 PM

    Your email address is currently in our bounce list, this is the reason why you're not receiving emails, the reason about this in our bounce list is shown below: 

    Reason(s) : 554 5.7.0 [internal] sending account

    I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.