What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notifications: Not recieving form response

    Asked by kosmima on July 22, 2016 at 07:39 PM


    I have not been receiving emails for submissions from June & July.  Any idea why?


    thank you,

    Angie Vasilatos


    Page URL:

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    JotForm Support

    Answered by Kevin_G on July 22, 2016 at 10:00 PM

    Your email address is currently in our bounce list, this is the reason why you're not receiving emails, the reason about this in our bounce list is shown below: 

    Reason(s) : 554 5.7.0 [internal] sending account

    I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.