- kosmimaAsked on July 22, 2016 at 07:39 PM
I have not been receiving emails for submissions from June & July. Any idea why?
- JotForm SupportKevin_GAnswered on July 22, 2016 at 10:00 PM
Your email address is currently in our bounce list, this is the reason why you're not receiving emails, the reason about this in our bounce list is shown below:
Reason(s) : 554 5.7.0 [internal] sending account
I have removed it and you should receive emails now, please follow this guide in order to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
This guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.