What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submitter is not getting our autoresponder email

    Asked by FlagProsTN on July 22, 2016 at 09:20 PM
    However, the submitter is still not receiving the notifications. 
    autoresponder email
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    JotForm Support

    Answered by Welvin on July 22, 2016 at 09:34 PM

    The Attach PDF and Upload as Attachment are enabled in the autoresponder email and you are using noreply@formresponse.com as the sender email. These features will only work if noreply@jotform.com is used so please switch that. 

    If the autoresponder is still not delivered, ask your submitters to check spam. Adding noreply@jotform.com to their safe sender/contact list will also help.