My autoresponder email is using Jotform as the sender email instead of my own

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    Asked on July 23, 2016 at 04:19 AM


    Last time when I set sender email my personal email and it worked and showed email came from my email via amazon. But now it's not working. It always shows email from something like that. I don't want my client to show what facility I used for auto response. 

    Is it a bug or jot from did it intentionally ? TIA

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    Answered on July 23, 2016 at 09:21 AM

    You still have your Gmail address as the custom sender email in the form. I think you've fixed this already. But please be informed that Gmail has updated their own DMARC policy ( and using a Gmail address for outgoing emails but not using their own server will likely to be blocked by them. To fix this, add your Gmail address by SMTP method instead: