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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My autoresponder email is using Jotform as the sender email instead of my own

    Asked by trmahadi on July 23, 2016 at 04:19 AM


    Last time when I set sender email my personal email and it worked and showed email came from my email via amazon. But now it's not working. It always shows email from noreply@jotfrom.com something like that. I don't want my client to show what facility I used for auto response. 

    Is it a bug or jot from did it intentionally ? TIA

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    JotForm Support

    Answered by Welvin on July 23, 2016 at 09:21 AM

    You still have your Gmail address as the custom sender email in the form. I think you've fixed this already. But please be informed that Gmail has updated their own DMARC policy (https://dmarc.org/) and using a Gmail address for outgoing emails but not using their own server will likely to be blocked by them. To fix this, add your Gmail address by SMTP method instead: