What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My autoresponder email is using Jotform as the sender email instead of my own

    Asked by trmahadi on July 23, 2016 at 04:19 AM

    Hi

    Last time when I set sender email my personal email and it worked and showed email came from my email via amazon. But now it's not working. It always shows email from noreply@jotfrom.com something like that. I don't want my client to show what facility I used for auto response. 

    Is it a bug or jot from did it intentionally ? TIA

    name sender auto response email
  • Profile Image
    JotForm Support

    Answered by Welvin on July 23, 2016 at 09:21 AM

    You still have your Gmail address as the custom sender email in the form. I think you've fixed this already. But please be informed that Gmail has updated their own DMARC policy (https://dmarc.org/) and using a Gmail address for outgoing emails but not using their own server will likely to be blocked by them. To fix this, add your Gmail address by SMTP method instead:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form