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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    JotForm Tab on Facebook is not showing for mobile browsers

    Asked by Voss on July 23, 2016 at 04:47 PM

    I added jotform tab (preguntas y comprar) to my facebook page for clients to purchase

    https://www.jotform.us/form/61738492410153

     

    when i view on desktop computer...i can see the tab

    when i view on mobile phone....NO see tab...

     

    https://www.facebook.com/Certificados-de-Preparatoria-A-220211708342688

     

    thanks!

     

     

    Page URL:
    https://www.facebook.com/Certificados-de-Preparatoria-A-22021170834268<br/>8

    Mobile mobile view desktop vs mobile
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    JotForm Support

    Answered by Boris on July 23, 2016 at 07:22 PM

    I'm afraid that this is a limitation coming from Facebook, where custom page tabs cannot be shown on mobile devices.

    You can take a look at the following bug report on Facebook:

    https://developers.facebook.com/bugs/435173473172584/

    It is not something that we could work around on our end, as it is a limitation coming from Facebook themselves. When users are using a mobile device to open a Facebook page, Facebook will automatically redirect users to the mobile version of that page, and mobile version does not support custom page tabs.

    There are specialized companies who have dedicated their services to enabling Facebook tab pages to be shown even to mobile users. Examples of these companies:

    http://blog.woobox.com/2011/12/woobox-short-urls-now-auto-redirect-to-tab-and-mobile/

    https://www.tabsite.com/blog/mobile-solution-for-facebook-page-tabs/

    http://blog.thunderpenny.com/2013/01/tabs-on-mobile/

    You may want to look at one of them as your solution to working around the limitation by Facebook, to have your forms on Facebook accessible to mobile users.