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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    conditions not working

    Asked by kwikfix on April 01, 2012 at 08:33 AM

    i have set up conditions to show a different additional field when different radio buttons are checked but they don't appear when these options are selected?  Have I set something up incorrectly?

    Page URL:

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    JotForm Support

    Answered by mliz on April 01, 2012 at 08:45 AM

    Have you tried clearing the browser's cache and cookies or tried using a different browser? I pulled up the form online and the conditions you have set are working fine, the corresponding fields for the options Service, Sales and ITV were displayed when option is selected.

    Let us know if this resolves the issue. Thanks!

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    Answered by kwikfix on April 01, 2012 at 08:53 AM

    i can see them working in IE but not Chrome, even after clearig cookies etc.


    Is there a known issue with conditional fields in Chrome?  Another thing I noticed, is that if I just copy the forms jotform url to test it, those conditional fields will show once but when I select another option and then back to the same option, it will not show again.

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    JotForm Support

    Answered by mliz on April 01, 2012 at 10:14 AM

    I was able to replicate the issue with the odd behaviour of Conditions in Chrome for this reason I have created a ticket for our developers to look into what could be causing this.

    We will keep you posted for whatever updates we have on this.


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    Answered by webminister on April 05, 2012 at 03:20 PM

    I too am having similar problem... The form works great with IE and Firefox, but I had a problem with layout redering in Chrome. All conditions looks and functions well except for Child1.

    Form url https://secure.jotformpro.com/form/20948103134951

    Please let me know of the solution



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    Answered by pjsullivan75 on July 27, 2012 at 01:36 PM

    It appears both Chrome and Safari have issues with conditional fields. Is this still being worked on by JotForm developers?

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    Answered by pinoytech on July 27, 2012 at 01:51 PM

    Hi pjsullivan75,

    Yes, our developer is still working on this bug. Don't worry, as soon as our developer fixed this, we will inform you immediately via this thread.

    Thank you!

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    Answered by jamesoz on December 22, 2013 at 05:48 PM

    Did this issue get resolved? I have similar issues.

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    JotForm Support

    Answered by jonathan on December 22, 2013 at 09:23 PM

    @ jamesoz 

    This issue was resolved already.

    But please create a new separate thread regarding your issue.

    Use this link http://www.jotform.com/contact/ 

    Provide as much details as you can and we will attend to it as soon as we can.


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    Answered by jamesoz on December 22, 2013 at 09:35 PM
    The issue was not resolved, that's why I replied.
    Please confirm,
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    JotForm Support

    Answered by EltonCris on December 23, 2013 at 12:44 AM


    Please stick to this thread http://www.jotform.com/answers/308261 to get further updates about your question. Thank you!