What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to send email autoresponder base on form field selections?

    Asked by JStamp on July 24, 2016 at 05:29 PM

    I have a form that includes a section to request more information. There are 6 types of information to request. Can an automatic email reply only include the information they request? For example, if they choose options 1, 3 and 6 the email would only send information about those selections? 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 24, 2016 at 08:08 PM

    Yes, that would be possible and here's how you can do that. 

    First, create all the necessary autoresponders.


    Then, create the conditions that when met, it will send the appropriate autoresponder to the email address entered in the email field.


    You can also make combinations like this: 

    I hope this helps. Please feel free to contact us anytime should you have any further questions with the instructions given above. 

    Thank you.

  • Profile Image

    Answered by JStamp on July 24, 2016 at 10:13 PM

    Thank you. I didn't see that purple plus button on the right side of the screen! Will this method require me to create a separate email for each combination of possible selections?

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 25, 2016 at 12:14 AM

    You will not need to create a separate email for each combination. If you have 6 types of information to request, then you will only need to create 6 autoresponder emails.

    However, you may need to create separate conditions for each email combinations. For more info on the "Change Email Recipient" condition, you can check out this guide: How to Send Email Based on Selection. Regards.