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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't customers with gmail accounts receive autoresponder?

    Asked by stridecomms on July 24, 2016 at 07:53 PM

    I can't seem to solve this problem. The test email with the autoresponder works well but customers don't get an email after they fill out the form.

    Is there a configuration I should do for Gmail accounts to accept the autoresponse?

    Here's the URL of the form: https://form.jotform.me/stridecomms/grasst-scholarships_basic-info-form 

    It hasn't been embedded in any website.


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    JotForm Support

    Answered by ashwin_d on July 24, 2016 at 10:57 PM

    Hello stridecomms,

    It seems you have created one more thread for the same issue. One of my colleague is already responding to you on the following thread: https://www.jotform.com/answers/889548-Why-can-t-customers-with-gmail-accounts-receive-autoresponder#0 

    Thank you!