What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I do not recive the notification email?

    Asked by Holidea on July 25, 2016 at 03:47 AM


    I field a form and did not arrive the notificatione email.


    Thank you


    Page URL:

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    Answered by Irshad on July 25, 2016 at 07:02 AM

    Your email address admin@holideatravel.com was in the Bounce list of our system. Please check below the reason given by the system:

    Reason(s) : smtp; 554-kundenserver.de (mxeue001) Nemesis ESMTP Service not available

    I have removed your email address from the Bounce list.

    please make sure you whitelist our Jotmails ip addresses or ask your email service provider to do it.
  • Profile Image

    Answered by Holidea on July 26, 2016 at 03:29 AM

    Thank you Irshad!

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    JotForm Support

    Answered by liyam on July 26, 2016 at 04:42 AM

    On behalf of Irshad, you are welcome, Eva.

    Feel free to let us know if you have other questions :)