What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple File Upload Field: Issue with drag and drop uploads and Unrequire field conditions

    Asked by lavin on July 25, 2016 at 06:53 AM

    Multiple File Upload Field: Required field validation is triggered when the file is drag & dropped instead of selecting files to upload.

    Hi,

     

    I have used the File Upload button with Multiple Fields (removed validate image function) in my form to get users to upload documents via drag and drop. But it does not seem to work as the error message keeps coming up:

     

    "This field is required."

     

    So I cannot submit the form during testing.

     

    I need help to figure out why this happens? 

    Screenshot
    upload field multiple file upload file upload field field error
  • Profile Image

    Answered by Irshad on July 25, 2016 at 08:21 AM

    I have created the Clone of your Form, and I am successfully able to submit on the Clone Form. I have also cleared your Form's Cache. So can you please try to check it once again.

    Thanks.

  • Profile Image

    Answered by lavin on July 25, 2016 at 08:58 AM

    Hi Irshad, 

    Thanks for looking into this. Unfortunately, it is not working for me when I use your clone form. This error still comes up. May I know if you are submitting this form from Europe servers or South East Asia servers?

    I have seen a similar post where the error is caused by a system bug (see below).

    Another question. Could you confirm if this is an error to do with my form conditions or just an error with the tool / tool settings?

     

    Best.

     

    Subject: 

    DropBox File Upload Extension Error

    Answered by Kiran on May 19, 2016 at 02:26 AM

    Unfortunately, we observed an issue with Multi-file uploads failing randomly from EU servers. However, the issue was then fixed by our backend team. Please check now and let us know if the issue still persists. We will be happy to take a look again. Sorry for the inconvenience this may have caused.

    Thank you!  

  • Profile Image

    Answered by Irshad on July 25, 2016 at 09:49 AM

    I tried to check with my other team Members, and they are also able to upload and submit the form successfully. 

    I would request you, can you please try to check it in different Browser. Thanks.

     

  • Profile Image

    Answered by lavin on July 25, 2016 at 10:24 AM

    Hi Irshad,

    Apologies. This is awkward. I have tried on both Chrome and Safari (which I'm sure you guys are using as well), both of which does not work for me in Malaysia. 

    I encounter the same exact error for certain multiple file upload fields. 

     

    Best

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 25, 2016 at 12:19 PM

    Hello lavin,

    I'm sorry for the trouble caused to you.

    I also tested your form and I am also not able to replicate the issue you are having. I was able to upload files and submit your form successfully. Please check the screenshot below:

     

    I am not sure what is causing this issue. Are you accessing forms and having issues only from Malaysia? I am anyway reporting it to our backend team so that they can test the form and try to replicate the issue. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image

    Answered by lavin on July 25, 2016 at 12:40 PM

    Hi Ashwin,

    Yeah. It doesn't seem to work only in Malaysia. Tried on several computers and browser and was unable to replicate your success.

    Seem very strange.

     

    Best.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 25, 2016 at 12:55 PM

    Hello lavin,

    Thank you for your confirmation.

    I have already reported this issue to our backend team. Please stand by for updates from them.

    Thank you!

  • Profile Image

    Answered by lavin on July 26, 2016 at 02:47 AM

    Thank Ashwin.

    Quick question that's been bugging me since yesterday. How did you screen capture gif and embed that in this form? 

    Would really appreciate it if you could share. 

     

    Best.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 26, 2016 at 03:25 AM

    Hello lavin,

    The issue here seems to be a little different. I was able to replicate the exact same issue you are having but only when I drag and drop files in the file upload field. If I click on the button and select the files to upload, it works without any problem. Please check the screenshot below:

     

    I would request you to please check and confirm if this is the case. You may also like to manually select the file to upload and see if you are able to submit the form successfully. I am anyway updating the ticket with my findings and reporting it to our backend team.

    We use "LICEcap" app to capture screen and create gif image. Its an excellent app and you may like to try it out:  http://licecap.en.softonic.com/ 

    Thank you!

  • Profile Image

    Answered by lavin on July 26, 2016 at 03:37 AM

    Thanks for sharing Ashwin. Will try it out soon.

    In regards to the JotForm file update tool, you are absolutely correct. You seem to have found the root cause. I have replicated the test using file upload (manually - not drag and drop) and this function works fine.

     

    Best.

     

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 26, 2016 at 05:02 AM

    Thank you for confirming my colleague's findings. I see that my colleague has already updated the ticket to reflect this. We will let you know on this thread if there are any updates on this issue.

    In the meantime, I would suggest to change the sub-label of the upload button temporarily so that the users will click the button to upload their files instead of using the drag and drop feature. Regards.

  • Profile Image

    Answered by lavin on July 27, 2016 at 02:52 PM

    Hi Chriistian,

    Is there no way to get this to work by August?

    I think this function should be available since your tool has the drag and drop function. With that said, I understand it is easier said then done. Is it possible to let me know where the ticket is in the queue, so that we can have an estimate timeline should your developers attend to fix the bug?

    Best

  • Profile Image
    JotForm Support

    Answered by Mike on July 27, 2016 at 05:05 PM

    Unfortunately, we do not have any ETA for when it can be fixed.

    The issue is related to 'ENABLE / REQUIRE FIELD' conditions on your form. In general, you do not need to use any 'require/unrequire field' conditions on fields which are not displayed on the form. Also, you do not need to apply corresponding 'Hide' conditions when you apply 'Show' conditions.

    I would like to suggest redoing the conditional logic on your form.

    Example:

    If field is equal to Option 1
    Then Show field related to option 1

    If field is equal to Option 2
    Then Show field related to option 2

    'Hide' and 'unrequire field' conditions are not needed.

    This should solve the issue on your form.

  • Profile Image

    Answered by lavin on July 28, 2016 at 04:46 AM

    Great. Thanks for looking into my conditions, Mike. Please remove the ticket, your backend team do not need to investigate further.