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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not getting the form email anymore

    Asked by justmegwenny on July 25, 2016 at 07:33 AM
    I don't receive a mail anymore when the customer fills in a form. I think my settings are right..... What can be wrong?
  • Profile Image
    JotForm Support

    Answered by Welvin on July 25, 2016 at 07:45 AM

    That is because your primary email address has been bounced listed. 

    info@*********grafie.nl is IN Remove the bounce list 

    Reason(s) : smtp; 550 5.7.1 Our system has detected that this message is

    I've fixed this to our end, but to prevent this from happening again in the future, we recommend doing the following:

    1. Add noreply@jotform.com and noreply@formresponse.com to your safe sender/contact list. Especially, if you are using any of these as your sender email.

    2. Whitelist Jotform. You can find the list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    You can check the following guides for more details about the bouncing email issue:



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    Answered by justmegwenny on September 05, 2016 at 06:07 AM

    And again not receiving email. I did follow your instructions.....

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    JotForm Support

    Answered by beril on September 05, 2016 at 08:17 AM

    We are sorry for the inconvenience that may have caused. Your email address, info@pietersfotografie.nl  is IN our bounce list.

    Results shows;


    In the future, if you have similar problems you can also remove your email address from bounce list on your side.


     If this is not working to some of your forms, I would suggest using our SMTP method(s):



    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.