- JotForm SupportWelvinAnswered on July 25, 2016 at 07:45 AM
That is because your primary email address has been bounced listed.
info@*********grafie.nl is IN Remove the bounce list
Reason(s) : smtp; 550 5.7.1 Our system has detected that this message is
I've fixed this to our end, but to prevent this from happening again in the future, we recommend doing the following:
2. Whitelist Jotform. You can find the list here: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
You can check the following guides for more details about the bouncing email issue:
- justmegwennyAnswered on September 05, 2016 at 06:07 AM
And again not receiving email. I did follow your instructions.....
- JotForm UI DeveloperberilAnswered on September 05, 2016 at 08:17 AM
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org is IN our bounce list.
In the future, if you have similar problems you can also remove your email address from bounce list on your side.
If this is not working to some of your forms, I would suggest using our SMTP method(s):
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.