Failed Multiple File Upload in South East Asia

  • lavin
    Asked on July 25, 2016 at 8:51 AM

    Kiran on May 19, 2016 at 02:26 AM
    "Unfortunately, we observed an issue with Multi-file uploads failing randomly from EU servers. However, the issue was then fixed by our backend team. Please check now and let us know if the issue still persists. We will be happy to take a look again. Sorry for the inconvenience this may have caused."

     

     

    Can someone please help check if this is the same issue I am facing with multiple file upload in a different region server (Malaysia, South East Asia)?

     

     

  • beril JotForm UI Developer
    Replied on July 25, 2016 at 10:30 AM

    Hello @lavin,

    I am not able to reproduce the same issue that you’re having. I've filled out your form and uploaded files without any issues.

    Failed Multiple File Upload in South East Asia Image 1 Screenshot 30

    I see that there are missing fields on your conditions. We would appreciate it if you could delete them and try it again on your side.

    Failed Multiple File Upload in South East Asia Image 2 Screenshot 41

    In addition to that could you also clear your form caches? After that, We would appreciate it if you could also test it on your side  again and let us know the result.