What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Failed Multiple File Upload in South East Asia

    Asked by lavin on July 25, 2016 at 08:51 AM

    Kiran on May 19, 2016 at 02:26 AM
    "Unfortunately, we observed an issue with Multi-file uploads failing randomly from EU servers. However, the issue was then fixed by our backend team. Please check now and let us know if the issue still persists. We will be happy to take a look again. Sorry for the inconvenience this may have caused."



    Can someone please help check if this is the same issue I am facing with multiple file upload in a different region server (Malaysia, South East Asia)?



  • Profile Image
    JotForm Support

    Answered by beril on July 25, 2016 at 10:30 AM

    Hello @lavin,

    I am not able to reproduce the same issue that you’re having. I've filled out your form and uploaded files without any issues.

    I see that there are missing fields on your conditions. We would appreciate it if you could delete them and try it again on your side.

    In addition to that could you also clear your form caches? After that, We would appreciate it if you could also test it on your side  again and let us know the result.